PAK65 Privacy Policy

1Introduction and Scope

This Privacy Policy explains how pak65 — operating through the website pak65.win — collects, processes, stores and protects the personal information of players who register accounts, make deposits in PKR, place bets or otherwise use any part of the platform. It covers all products available through pak65, including sports betting, live casino, fish games and slots.

By creating an account on pak65 or continuing to use the platform, you acknowledge that you have read this Privacy Policy and understand how your information is handled. If you do not agree with any part of this policy, you should not register an account or use the platform.

pak65 is committed to handling personal data responsibly. This means collecting only what is necessary, being transparent about how it is used and giving players meaningful control over their own information. This policy is written to be understandable — not to hide behind complicated legal language — so that every Pakistani player using pak65 knows exactly where their data goes.

2Information We Collect

pak65 collects personal information through different channels depending on how you interact with the platform. The main categories of information we collect are described below.

Information You Provide Directly

When you register an account or use pak65 services, you provide us with information including:

• Full name as it appears on your identification documents.
• Date of birth — required to verify that you are 18 or older.
• Email address and phone number for account communication.
• Residential address in Pakistan.
• CNIC or other identity document details when verification is required.
• Payment method details — for example, your JazzCash or Easypaisa account number.
• Account preferences, responsible gaming settings and communication preferences.

Information Collected Automatically

When you use the pak65 platform, certain technical information is collected automatically:

• IP address and approximate geographic location.
• Device type, browser type and operating system.
• Pages visited, time spent on the platform and features accessed.
• Session timing and login history.
• Betting and gaming activity — bets placed, games played, wager amounts and outcomes.
• Deposit and withdrawal transaction records.

Information from Third Parties

In some cases, pak65 may receive information about you from third parties, including identity verification services used to confirm your age and identity, and payment processors such as JazzCash and Easypaisa who confirm transaction status. This information is only used to the extent necessary to provide you with pak65 services.

3How We Use Your Information

pak65 uses the information it collects for specific purposes, each of which is directly related to providing you with a working, secure and fair platform. The table below summarises the main uses.

pak65 only uses your information for the purposes listed above. We do not use your data for purposes unrelated to providing the pak65 platform and services. If we need to use your information for a significantly different purpose, we will update this Privacy Policy and inform you.

4Payment Data and PKR Transactions

All financial transactions on pak65 are processed in Pakistani Rupees (PKR). Payment data is handled with particular care given its sensitivity. Here is specifically how payment information is treated at pak65.

• When you deposit via JazzCash, Easypaisa, Raast, bank transfer or card, the transaction is processed through the respective payment provider. pak65 receives confirmation of the transaction and the amount, but does not store your full payment credentials.
• Withdrawal requests are processed to verified payment methods registered in your own name. Verification of payment method ownership is carried out before first withdrawal to prevent fraud.
• Transaction records — amounts, dates, payment method type and status — are retained for account record purposes and to support any transaction disputes.
• Payment data is encrypted in transit and at rest. Access is restricted to authorised payment processing personnel only.
• pak65 does not share your payment details with third parties except as required by the specific payment provider processing your transaction.

5Sharing and Disclosure

pak65 does not sell, rent or trade your personal information to third parties for marketing or commercial purposes. Your data is not a product at pak65. The only situations in which pak65 shares personal information with external parties are as follows:

Payment Processors

When you make a deposit or withdrawal, the relevant payment provider — JazzCash, Easypaisa, Raast, a bank or card processor — receives the information necessary to complete that transaction. This is limited to what is technically required and is governed by the privacy practices of those providers.

Identity Verification Services

To comply with age verification requirements, pak65 may use third-party identity verification tools. These services receive the documents or information you submit for verification purposes only and are bound by their own data protection commitments.

Technology and Infrastructure Providers

pak65 uses third-party services for hosting, analytics and platform operations. These providers operate as data processors, meaning they handle data only according to pak65's instructions and are contractually prohibited from using it for their own purposes.

Legal and Compliance Requirements

pak65 may disclose personal information if required to do so by a valid legal obligation, court order or regulatory request. In such cases, only the minimum necessary information will be disclosed.

6Cookies and Tracking

pak65 uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small file stored on your device when you visit a website. Cookies help pak65 remember your preferences, keep your session active and analyse how different parts of the platform are used.

Types of Cookies Used

• Essential Cookies: Required for the platform to function. These handle session management, login state and security checks. Without these, you cannot use pak65.
• Functional Cookies: Remember your preferences such as language settings, responsible gaming limits you have set and display preferences.
• Analytics Cookies: Help pak65 understand which pages and features are used most, how long sessions last and where players encounter problems. This data is aggregated and anonymised.
• Security Cookies: Used to detect and prevent fraudulent activity, identify unusual login patterns and protect your account from unauthorised access.

You can control cookie settings through your browser preferences. Disabling non-essential cookies will not prevent you from using pak65, though some features may behave differently. Essential cookies cannot be disabled as they are required for the platform to operate.

7Data Security

Protecting your personal information is a core responsibility at pak65. The platform uses a range of technical and organisational measures to keep your data secure from unauthorised access, loss or misuse.

• All data transmitted between your device and pak65 is encrypted using industry-standard SSL/TLS protocols. The padlock in your browser confirms this when you are on the platform.
• Personal data stored by pak65 is encrypted at rest. Payment-related data is subject to additional access controls.
• Access to personal data within pak65 is restricted on a need-to-know basis. Staff members can only access the information required to do their specific job.
• Login attempts are monitored and unusual patterns — such as multiple failed attempts or logins from unexpected locations — trigger security alerts.
• pak65 conducts regular reviews of its security practices to identify and address potential vulnerabilities.

While pak65 takes all reasonable steps to protect your data, no online system can guarantee absolute security. You also play a role in keeping your account secure by using a strong, unique password and not sharing your login credentials with anyone else. If you suspect your account has been compromised, contact support immediately.

8Data Retention

pak65 retains personal information for as long as it is needed to fulfil the purposes described in this policy, or as required by applicable record-keeping obligations. Here is a general guide to how long different types of data are kept:

• Active account data: Retained for the duration your account is active on pak65.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years to support financial record requirements and dispute resolution.
• Identity verification documents: Retained for the period required by applicable identity verification obligations, typically five years from account closure.
• Betting and gaming history: Retained for a minimum of three years from the date of the activity.
• Support correspondence: Retained for two years from the date of last contact.
• Closed accounts: Core account records are retained after closure for the period required for legal and compliance purposes, after which they are securely deleted.

When data is no longer needed and the retention period has passed, it is deleted or anonymised so it can no longer be linked to you as an individual.

9Your Rights and Choices

As a pak65 player, you have meaningful control over your personal information. The following rights are available to you:

• Access: You can request a copy of the personal information pak65 holds about you. This will be provided within a reasonable timeframe.
• Correction: If any of your personal information is inaccurate or out of date, you can request that it be corrected. Many details can be updated directly through your account settings.
• Deletion: You can request deletion of your personal information. Note that where pak65 has a legal obligation to retain certain records — such as transaction history — those records will be retained for the required period even following a deletion request.
• Objection to processing: You can object to certain uses of your data, particularly for direct marketing communications. To stop receiving promotional emails or messages from pak65, you can update your communication preferences in your account or contact support.
• Account closure: You can request closure of your pak65 account at any time by contacting support. After closure, your data will be handled according to the retention schedule described above.

To exercise any of these rights, contact pak65 support through your account or at the email address listed in the Contact section of this policy. Requests will be handled within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request to ensure account security.

10Minors and Age Protection

pak65 is strictly for adults aged 18 and above. The platform does not knowingly collect personal information from anyone under the age of 18. Age verification is carried out during the registration process and may be repeated at any point while an account is active.

If pak65 identifies or is informed that a registered user is under 18, the account will be closed immediately, all associated data will be handled appropriately and any funds will be dealt with according to our Terms and Conditions. If you are a parent or guardian and believe your child has registered on pak65, contact support immediately so the account can be closed.

Parents and guardians in Pakistan are encouraged to use parental control software if they are concerned about minors accessing online gaming or betting platforms. pak65 supports efforts to keep its platform exclusively in the hands of responsible adults.

11Changes to This Policy

pak65 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable data handling practices or other updates. When this policy is updated, the date at the top of the page will be revised to show when the latest version was published.

For changes that materially affect how your personal data is used, pak65 will take reasonable steps to inform active users — for example through an on-site notification or email. We recommend reviewing this page periodically if you are an active pak65 player.

Continued use of pak65 after an updated Privacy Policy has been published means you accept the revised terms. If you have questions about any change, contact pak65 support before continuing to use the platform.

12Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how pak65 handles your personal information, contact the pak65 support team. We aim to respond to all privacy-related queries within a reasonable timeframe.

You can also visit the FAQ page for answers to common questions about accounts, payments and platform features.